PRIVACY POLICY

Effective Date: 23 March 2023

Your privacy is important to us.

If you are a customer, subscriber or visitor to www.guestpix.com (“Site”), this Privacy Policy will apply to you (You).

The Site is owned and managed by Wedding Vault Pty Ltd ACN 602 900 694 trading as Guestpix (referred to in these terms as “Guestpix”, “we”, “us”, and “our”)

We are Guestpix and we are based in South Australia, Australia. We are committed to protecting your privacy and respecting and upholding your rights when you use this Site.

This Privacy Policy applies to the products and/or services we provide on our Site and our social media channels, and explains how we collect, hold, use and disclose data and comply with the requirements of the Privacy Act 1988 (Cth) and constitutes part of our Website Terms & Conditions.

This Privacy Policy does not cover information that you submit on third party websites, apps or platforms, even if we provide a link to that website or communicate with you on those sites. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information.  For example, if you post something on Instagram, Facebook, Pinterest, Twitter, or YouTube, that information is governed by the privacy policies on those websites. This Privacy Policy does not apply to any of your activities after you leave our site.

You can contact us for privacy-related questions by emailing us at: [email protected]

We will only use your personal information in compliance with Australian Privacy Laws (Privacy Act (1988 (Cth)), Australian Privacy Principles, with the EU General Data Protection Regulation (GDPR), General Data Protection Regulation (EU), California Civil Code (US) and to the extent applicable other privacy related laws and regulations including replacement legislation or regulation or guidelines and standards governing the use, storage or transmission of personal data. Please see out Location Based Disclosures for more information on how we handle the transfer of information to other jurisdictions (as applicable).

Please make sure to check in on our Privacy Policy periodically, as we may update this Privacy Policy from time to time in order to reflect, updates to our business processes, current acceptable practices, or legislative or regulatory changes or for other operational, legal or regulatory reasons. We will always ensure that the current date of the Privacy Policy also known as the “Effective Date” is prominently displayed at the very top of this Privacy Policy, so you know it’s the latest version.

If the changes are significant, or if required by applicable law, we will contact you (based on your selected preferences for communications from us) and all our registered users with the new details and links to the updated or changed policy. 

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information. 

As we are the providers of the products and services on this Site, we determine how and why your data is processed. We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you. We do not sell or rent your details to any third parties. We are committed to protecting your privacy and we want you to know exactly what information is collected and how we use it.

Please read this Privacy Policy, Acceptable Use Policy and to the extent applicable, Guest Terms and Host Terms. If you provide us with any data relating to a third party, you confirm that you have the right to authorise us to process that data on your behalf in accordance with this Privacy Policy.

Information (Data) we collect falls into one of two categories:

“voluntarily provided, which refers to any information you knowingly and actively provide us when purchasing a product or using our services; and/or

“automatically collected”, which refers to any information automatically sent by your devices in the course of accessing our products and services. 

We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, Our marketing and market research activities may uncover data and insights, which we may combine with information about how visitors use our site to improve our site and your experience on it

We may also collect data when you:

–         register for an account;

–         subscribe to any correspondence we publish;

–         send us a direct message or interact with us in any way on social media;

–         send us an email to any of our nominated emails;

–         purchase any product or service from our site;

–         participate in competitions, events, promotions and giveaways;

–         complete a customer survey;

–         accept our cookies and other tracking technologies on any device you use to interact with us; and

–         voluntarily submit your data to us for any reason.

Information from third parties

If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us. 

User Generated Content

We consider “user-generated content” to be materials (text, image and/or video content) voluntarily supplied to us by our users for the purpose of publication on our website or re-publishing on our social media channels. All user-generated content is associated with the account or email address used to submit the materials. 

Please be aware that any content you submit for the purpose of publication will be public after posting (and subsequent review or vetting process). Once published, it may be accessible to third parties not covered under this privacy policy. 

Personal Information

–         Name, address, email, date of birth

–         Bank details or credit card payment details;

–         Information about your business and history;

–         Data about the products or services you purchase;

–         Data relating to your attendance at seminars or other events held by us (including webinars and podcasts); and

–         Data relating to your circumstances and such other information that is relevant to the products or services we provide to you.

Log Data 

When you visit our website, our servers may automatically log the standard data provided by your web browser which may include:

–         your device’s Internet Protocol (IP) address;

–         time zone and geolocation

–         your browser type, version and plugins;

–         the time and date of your visit;

–         the pages you visit; and

–         the time spent on each page.

Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is. 

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons. 

Device Data

When you visit our website or interact with our services, we may automatically collect data about your device, such as: 

–         Device Type 

–         Operating System 

–         Geo-location data 

–          

Data we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us. 

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes: 

We will use your data for the purposes it was collected and related purposes that include:

–         to enable you to access and use our website, associated applications, and associated social media platforms 

–         Providing you with products, features, information and services

–         to contact and communicate with you  including providing customer support

–         Tracking your purchase history

–         for detecting and preventing fraud, and to ensure that our sites and apps are safe, secure, and used in line with our terms of use 

–         Monitoring your compliance with our Website Terms and Conditions

–         for internal record keeping and administrative purposes 

–         for technical assessment, including to operate and improve our app, associated applications, and associated social media platforms 

–         Making your experience on our Site more efficient and enjoyable including to enable you to customize or personalize your experience of our website 

–         for analytics, market research, and business development, including to ask for your feedback about our products and services and to improve our website, associated applications, and associated social media platforms 

–         Market research e.g.

–         Provide you with information about events, other products or services or opportunities that may be of interest

–         Marketing (with your consent) including to run competitions, sweepstakes, and/or offer additional benefits to you 

–         to attribute any content (e.g. posts and comments) you submit that we publish on our website 

We may disclose your data for the purposes it was collected and also:

–         to comply with our legal obligations

–         With your consent

–         Within our business

–         To send you marketing material (with your consent)

–         To process your participation in any promotions and giveaways (including contacting you if you win, displaying your name online and on our social media platforms)

–         Share with third parties to enable us to provide our products and/or services

Business Transfers 

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information. 

Notification of data breaches:

We will comply with laws applicable to us in respect of any data breach.

We use Google Analytics functions. You can find out how your data is collected here and there are instructions here on how to opt-out of Google Analytics data tracking.

Our use of Google Analytics may include but is not limited to display advertising and remarketing. You may see our adverts across the internet, this is due to the use of tracking technologies (cookies) to optimise and serve our adverts based on past visits to our Site. When you log onto our Site, we, with the help of Google Analytics, use your browsing behaviour to connect this with other data that you previously provided to us in accordance with this privacy policy.

We use Facebook/Meta Insights to track your interaction with our Facebook page Guestpix | Facebook this will allow us to track usage and improve the performance of our page. We will use Facebook/Meta Analytics to better measure, track and understand customer user experience to enable us to improve our products and services that we offer. You can check out Facebook’s privacy policy here, and if you want to opt out of seeing ads on Facebook based on information we have received, you can control this in your ad preferences here.

By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our website or the products and/or services offered on or through it. You can choose not to provide us with any personal data.

We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer (for example providing user support), we will not deny you goods or services and/or charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, or provide you with a different level or quality of goods or services.

We use “cookies” and similar technologies to provide certain functionality andcollect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified. 

You can turn off cookies by activating the setting in your browser that allows you to do this. You can also delete cookies through your browser settings. If you do decide to turn off cookies, you can continue to use the Site, however, certain services may not work as effectively.

We will always let you know before we collect any data from you what the intended use is and if we intend to use it for marketing and if third parties are involved we will obtain your consent (which you can withdraw at any time).

You can change your mind about receiving marketing material from us by opting out via:

–         Emailing [email protected] ; or

–         unsubscribing using the opt-out facilities provided in the communication.

We may need to request specific information from you to help us confirm your identity prior to completing the above.

You can exercise your rights at any time by contacting us at [email protected].

You may request details of the personal information we hold about you and we agree to  provide you with the information within 30 days of your request, unless doing so would adversely affect the rights and freedoms of others (e.g. another person’s confidentiality or intellectual property rights). We will tell you if we can’t comply with your request and why.

You can contact us to ask us to correct any information we hold about you that you believe is inaccurate. If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please email us at [email protected].  We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date

We may use your data to determine what products and services are relevant to you (e.g. tailoring our emails based on your behaviour). Otherwise, the only circumstances in which we will use this data is to provide our products and services to you.

You have the right to request for your data to be erased. This means we have to delete all information that we hold about you, except to the extent of any information we are required to hold due to our legal obligations.

If you have any complaints regarding how your data is handled,  or if you believe that we have breached a relevant data protection law, please contact us at [email protected], including details of the issue or alleged breach.

We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint. 

We realise that our customers trust us to protect their data, especially when we collect, process and retain personal information. Whilst no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security of any information you transmit to or receive from us, we will maintain reasonable and commercially appropriate physical, electronic and procedural safeguards to help protect your data to prevent loss and theft, as well as unauthorised access, disclosure, copying, use, or modification. 

Steps we take to protect your data include:

–         requiring Password access to data accounts;

–         Storing electronic data with reputable third party storage providers who have appropriate security protections;

–         Limiting personnel access to individuals who need to know;

–         Using payment providers who are PCI DSS compliant; and

–         Not storing your payment details.

You are responsible for selecting any password and its overall security strength, and ensuring any passwords associated with accessing your personal information and accounts are secure and confidential. 

We use service providers based in Australia. If we transfer personal data outside of Australia, we will ensure that your privacy rights are adequately protected by ensuring these service providers have the same or similar measures in place to protect data shared.

We will keep your data for as long as we need it, and this period will also depend on your interactions with us.

For example if you have:

–           provided us with personal information as part of creating an account with us, we may retain this information for the duration your account exists on our system; or

–           have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing and tax purposes.

When we no longer need to keep your information, we will delete it permanently or anonymise data that is no longer necessary.

If necessary, we may be required to retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes. 

We share data with the following type of third parties and in the following circumstances:

–         including parent or subsidiary companies;

–         entities as necessary to operate our Site;

–         Our employees, contractors or related entities;

–         Our suppliers and service providers working for us including (without limitation) payment systems operators, IT service providers, hosting and server providers, debt collectors,

–         Our professional and legal advisors;

–         affiliates or sponsors or promoters of any competition, sweepstakes, or promotion we run 

–         Third parties engaged in fraud prevention and detection

–         credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you 

–         courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights 

–         Share with third parties including agents or sub-contractors who enable us to provide our products and services which may include:

o   payment processors such as Stripe, PayPal, Xero, Shopify who may process your payment for any products and services bought from us;

o   Social media and analytics such as Meta Pixel and Google for purpose of custom audience generation and the development of targeting criteria;

o   Other third parties such as SendGrid, FunnelKit and WooCommerce for processing and holding Data that enables us to ensure you are kept informed of all course information, logins and marketing material, offers, promotions, newsletters, blogs and video training.

–         Where we have your consent to do so or otherwise where we are legally permitted to do so.

All of our real-time credit card authorisations are handled by secure third party gateway providers and these are secured by the highest level of security. The following measures are taken to protect your data:

–        Payments are fully automated with an immediate response.

–        Your complete credit card number cannot be viewed by us or any outside party.

–        All transaction data is encrypted for storage within our third party gateway suppliers bank-grade data centre, further protecting your credit card data.

–        Our third party gateway provider is an authorised third party processor for all the major banks.

–        Our third party gateway provider will at no time touch your funds, all monies are directly transferred from your credit card to the merchant account held by us.

We use third-party gateway providers that are widely respected for providing secure and reliable online payment solutions. We have chosen to deal with the best so you can feel safe that your personal information is kept safe and secure at all times. While we attempt to protect the information in our possession, no security system is perfect, and we cannot promise that information about you will remain secure in all circumstances.

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for all organisations that handle branded credit cards from major card schemes. PCI DSS is a standard mandated by the card brands like Visa, Mastercard, American Express and Discover and is managed by the PCI Security Standards Council.

PCI-DSS requirements help ensure the secure handling of credit card information through our Site and the service providers.

By using this site, you warrant that you are at least the age of majority in your State or Territory of residence. Our Site should not be used by anyone under the age of majority, and we do not knowingly collect data from anyone under the age of majority.

Children’s Privacy

We do not market our products or services directly or indirectly to children, and we do not knowingly collect personal information about children  

We use cookies, this helps us improve the products and services we provide. Unfortunately, they are not the edible kind! “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. Cookies can also be used to analyse traffic and for advertising and marketing purposes. They do not harm your systems and the HELP function in your browser will tell you how to restrict or block the cookies. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. If you use browser settings to block all cookies, you may not be able to access all or parts of our Site.

We may use web beacons (or clear gifs) on our website and in our emails. So basically when we send emails, we can track behaviour such as who opened the emails, who clicked the links and collect information such as your IP address, your browser or email type, we then put this information together to improve the performance of our email campaigns and provide you with better and/or services specific to your needs. You will always have the ability to opt out of any emails we send just click the link in the email that says “unsubscribe”.

The personal information we collect is stored and/or processed in Australia, United States, United Kingdom, Germany, and Netherlands, or where we or our partners, affiliates, and third-party providers maintain facilities. 

The countries to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy. 

Australian Privacy Act Compliance (AU) 

International Transfers of Personal Information 

Where the disclosure of your personal information is solely subject to Australian privacy laws, you acknowledge that some third parties may not be regulated by the Privacy Act and the Australian Privacy Principles in the Privacy Act. You acknowledge that if any such third party engages in any act or practice that contravenes the Australian Privacy Principles, it would not be accountable under the Privacy Act, and you will not be able to seek redress under the Privacy Act. 

Additional Disclosures for General Data Protection Regulation (GDPR) Compliance (EU) 

Data Controller / Data Processor 

The GDPR distinguishes between organisations that process personal information for their own purposes (known as “data controllers”) and organizations that process personal information on behalf of other organizations (known as “data processors”). We, Guestpix, located at the address provided in our Contact Us section, are a Data Controller with respect to the personal information you provide to us. 

Legal Bases for Processing Your Personal Information 

We will only collect and use your personal information when we have a legal right to do so. In which case, we will collect and use your personal information lawfully, fairly, and in a transparent manner. If we seek your consent to process your personal information, and you are under 16 years of age, we will seek your parent or legal guardian’s consent to process your personal information for that specific purpose. 

Our lawful bases depend on the services you use and how you use them. This means we only collect and use your information on the following grounds: 

Consent From You 

Where you give us consent to collect and use your personal information for a specific purpose. You may withdraw your consent at any time using the facilities we provide; however this will not affect any use of your information that has already taken place. You may consent to providing your name and contact details for the purpose of entering a giveaway or promotion. While you may withdraw your entry at any time, this will not affect any selection or judging that has already taken place. If you have any further enquiries about how to withdraw your consent, please feel free to enquire using the details provided in the Contact Us section of this privacy policy. 

Performance of a Contract or Transaction 

Where you have entered into a contract or transaction with us, or in order to take preparatory steps prior to our entering into a contract or transaction with you. For example, if you contact us with an enquiry, we may require personal information such as your name and contact details in order to respond. 

Our Legitimate Interests 

Where we assess it is necessary for our legitimate interests, such as for us to provide, operate, improve and communicate our services. We consider our legitimate interests to include research and development, understanding our audience, marketing and promoting our services, measures taken to operate our services efficiently, marketing analysis, and measures taken to protect our legal rights and interests. 

Compliance with Law 

In some cases, we may have a legal obligation to use or keep your personal information. Such cases may include (but are not limited to) court orders, criminal investigations, government requests, and regulatory obligations. If you have any further enquiries about how we retain personal information in order to comply with the law, please feel free to enquire using the details provided in the Contact Us section of this privacy policy. 

International Transfers Outside of the European Economic Area (EEA) 

We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or the use of binding corporate rules or other legally accepted means. 

Your Rights and Controlling Your Personal Information 

Restrict: You have the right to request that we restrict the processing of your personal information if

(i)                you are concerned about the accuracy of your personal information;

(ii)               you believe your personal information has been unlawfully processed;

(iii)             you need us to maintain the personal information solely for the purpose of a legal claim; or

(iv)             we are in the process of considering your objection in relation to processing on the basis of legitimate interests. 

Objecting to processing: You have the right to object to processing of your personal information that is based on our legitimate interests or public interest. If this is done, we must provide compelling legitimate grounds for the processing which overrides your interests, rights, and freedoms, in order to proceed with the processing of your personal information. 

Data portability: You may have the right to request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may also have the right to request that we transfer this personal information to a third party. 

Deletion: You may have a right to request that we delete the personal information we hold about you at any time, and we will take reasonable steps to delete your personal information from our current records. If you ask us to delete your personal information, we will let you know how the deletion affects your use of our website or products and services. There may be exceptions to this right for specific legal reasons which, if applicable, we will set out for you in response to your request. If you terminate or delete your account, we will delete your personal information within 30 days of the deletion of your account. Please be aware that search engines and similar third parties may still retain copies of your personal information that has been made public at least once, like certain profile information and public comments, even after you have deleted the information from our services or deactivated your account. 

Additional Disclosures for California Compliance (US) 

Under California Civil Code Section 1798.83, if you live in California and your business relationship with us is mainly for personal, family, or household purposes, you may ask us about the information we release to other organizations for their marketing purposes. 

To make such a request, please contact us using the details provided in this privacy policy with “Request for California privacy information” in the subject line. You may make this type of request once every calendar year. We will email you a list of categories of personal information we revealed to other organisations for their marketing purposes in the last calendar year, along with their names and addresses. Not all personal information shared in this way is covered by Section 1798.83 of the California Civil Code. 

Do Not Track 

Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser “Do Not Track” signals. 

We adhere to the standards outlined in this privacy policy, ensuring we collect and process personal information lawfully, fairly, transparently, and with legitimate, legal reasons for doing so. 

Cookies and Pixels 

At all times, you may decline cookies from our site if your browser permits. Most browsers allow you to activate settings on your browser to refuse the setting of all or some cookies. Accordingly, your ability to limit cookies is based only on your browser’s capabilities. Please refer to the Cookies section of this privacy policy for more information. 

CCPA-permitted financial incentives 

In accordance with your right to non-discrimination, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels for the goods or services we provide. 

Any CCPA-permitted financial incentive we offer will reasonably relate to the value of your personal information, and we will provide written terms that describe clearly the nature of such an offer. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time. 

California Notice of Collection 

In the past 12 months, we have collected the following categories of personal information enumerated in the California Consumer Privacy Act: 

–       Identifiers, such as name, email address, phone number account name, IP address, and an ID or number assigned to your account. 

–       Customer records, such as billing and shipping address, and credit or debit card data. 

–       Commercial information, such as products or services history and purchases. 

–       Audio or visual data, such as photos or videos you share with us or post on the service. 

–       Geolocation data. 

For more information on information we collect, including the sources we receive information from, review the “Information We Collect” section. We collect and use these categories of personal information for the business purposes described in the “Collection and Use of Information” section, including to provide and manage our Service. 

Right to Know and Delete 

If you are a California resident, you have rights to delete your personal information we collected and know certain information about our data practices in the preceding 12 months. In particular, you have the right to request the following from us: 

–       The categories of personal information we have collected about you; 

–       The categories of sources from which the personal information was collected; 

–       The categories of personal information about you we disclosed for a business purpose or sold; 

–       The categories of third parties to whom the personal information was disclosed for a business purpose or sold; 

–       The business or commercial purpose for collecting or selling the personal information; and 

–       The specific pieces of personal information we have collected about you. 

To exercise any of these rights, please contact us using the details provided in this privacy policy. 

Shine the Light 

If you are a California resident, in addition to the rights discussed above, you have the right to request information from us regarding the manner in which we share certain personal information as defined by California’s “Shine the Light” with third parties and affiliates for their own direct marketing purposes. 

To receive this information, send us a request using the contact details provided in this privacy policy. Requests must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code.