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Your Questions Answered

To answer any unsolved questions, we’ve compiled this comprehensive Frequently Asked Questions page and separated it into categories. 

Can't find your question? If you can't find what you're looking for, please drop us a comment in the pink speech bubble below or use our Contact Us form and we'll get back to you asap! By giving us your feedback, we're able to help you and others whilst improving our product. Thank you!

General

GUESTPIX is a digital photo platform designed to make event photo, video and guestbook collection a breeze.

After purchase, you'll receive an instant QR code and URL that links directly to your digital photo gallery. You can display this QR code at your event (we supply editable Canva templates you can use) or send guests your URL link (with PIN) digitally. You could even add this to digital invitations or your event website. You and your guests can upload photos, videos and guestbook messages using either of these methods. It's so simple and best of all it doesn't require all guests to download an app!

Your gallery will open 1 week before your event date so you can test it out and get familiar with it before your event.

An internet connection is required to view and upload to the gallery. Your gallery will be open to receive content from guests for up to 6 weeks from your event date. Everyone can view the gallery anytime for up to 12 months.

As a host, you will enjoy seeing all your guests memories neatly in one place - your digital gallery! When you're ready, download all the memories (photos, videos, guestbook messages) in original resolution quality so you can use or print them anyway you like.

We organize your zip folder into photos, videos, and guestbook messages so you can download to your desired device within 12 months of your event. You'll have these unforgettable memories forever.

With every GUESTPIX purchase, our customers will receive:

  • A digital gallery that saves all of your guests photos, guestbook messages (and videos if in your package).
  • Your gallery will open 1 week prior to your event date so you can test it out and get familiar with it before the main event.
  • A custom QR code and URL link (with PIN) that links to your digital gallery.
  • Pre-made Canva templates to display your QR code at your event. Simply edit your details and print.
  • 12 Months Photo Storage. Guests have a 6-week upload window.
  • Delete function so you can keep the best content.
  • Zipped folder download link after event with all original resolution photos for printing, guestbook messages (and videos if in your package).
  • We are currently developing the option for guests to download photos from the gallery. Check back soon to see when this will be ready. ETA August 2022. All existing customers will have access to this feature and we'll let you know when it is available.

GUESTPIX is currently available in all english speaking countries including Australia, USA, Canada, United Kingdom, Ireland and New Zealand.

However, GUESTPIX will still work in some other non-english speaking countries. It's important to note that the platform does not have a multi-lingual function at this stage hence the interface is written in english.

We're working on adding new countries and languages and will gradually be adding local currency payments as well. If you're unsure if it's available in your location, please enquire using the Contact Form below.

Yes, absolutely! Once you have purchased GUESTPIX, you’ll receive your custom QR code & URL link (with PIN) that you can send to your guests.

You might add your QR code to thank you cards or on other printed or digital materials.

If sending your URL link digitally to guests, simply send them your custom URL link (with PIN). Remember to keep this link private (i.e. not publicly available). Guests simply click the link and upload their photos and content. They will have a 6 week window to upload to your gallery. Too easy!

You will have 12 months to access, download and share content from your GUESTPIX dashboard from the date of your event.

GUESTPIX eliminates the hassle of requesting and collecting guests photos during and after an event by automatically saving them into a custom digital gallery ready for you to enjoy and download in one simple move. Not only does it save you hours of your time, it also makes it easy for your guests!

We understand that especially during these uncertain times not everything goes to plan. If your event is cancelled, we will offer you a refund on the card in which you purchased, minus bank transaction fees. You can request this by contacting us using the form on our website.

If your event is moved due to COVID, simply login to your dashboard anytime from 3 days before the event date, and “Change Event Date”. You can move your date to anytime in the future within 2 years of your original date.

If you have any questions, you can reach us using the Contact form on our website. We’re here to help!

YES! GUESTPIX caters to a variety of events and celebrations. If it’s a birthday party, corporate event, formal or prom, reunion, religious occasion, wedding, engagement party, honeymoon, group holiday, family picnic or the like, GUESTPIX can host your photos all in one neat gallery.

When purchasing GUESTPIX for your event, simply choose the event option that suits your number of guests or upgrade for the features you want.

Yes! You can purchase GUESTPIX as a gift. How thoughtful!

When creating the event, you can choose to use your own email address or theirs. We do send some emails and reminders in the lead up to, and following the event so you can get the most out of your purchase. So, if this is a surprise gift, it's probably best to use your own email address then hand over the final gallery during or after the event by giving them the log in details.

Gift Cards - We do not currently offer gift cards but if you’re interested in this feature, please let us know using the pink speech bubble at the bottom of the page or send us a message using our contact us form.

 

It's completely up to you. GUESTPIX caters to events in the past and in the future. If you're wanting to purchase for an event in the future, we recommend purchasing anytime within 24 months of your event.

Some of our customers even purchase on the day of their event so it's really up to you!

One benefit of purchasing before your event is that you have time to print out materials with your QR code. We supply editable artwork for table cards, signage and more as part of your purchase. 

The only way to upload photos, videos and guestbook messages is through using an internet connection. For very large videos, guests will need a good internet connection due to the large nature of these files.

However, if there is no available internet or weak internet in your event location, don't stress. Guests can upload to your gallery for 6 weeks after your event. Simply send them the URL link (with PIN), or give them a take home QR code at your event.

Guests have 6 weeks from the date of your event to upload their photos, videos and guestbook messages. After this time, your gallery will stop receiving content.

Yes! This is our newest feature released in August 2022 and is an optional feature for hosts to activate. It allows guests to download individual photos directly from the gallery. To activate this feature, login and head to the advanced settings button from your event dashboard.

You can access your GUESTPIX gallery for 12 months from the date of your event. You can choose to close it earlier if you wish. This gives you enough time to download your full gallery to your desired device. Note that guests will have 6 weeks to upload content to your gallery. After this time, it will stop receiving content.

That's certainly an option. Here are a few reasons why we think GUESTPIX is a better option:

  • Your drive either isn’t password protected or likely requires a google or microsoft (or similar) account. This either leaves your drive open to potential abuse, or offers a significant hurdle to upload - rather than our simple QR code or link with integrated passcode solution
  • Your GUESTPIX gallery is curated (edited) by you so you don’t end up with unwanted items taking up your storage in the first instance.
  • You can choose if guests instantly see everything uploaded or keep it private until you've reviewed it and are ready to share it.
  • GUESTPIX offers peace of mind knowing it's security is tight screening everything that is uploaded to your gallery eliminating viruses and spam.

We generally allow 1GB per guest - as we have found that this covers the vast majority of situations. For a Medium, this equates to 100GB of storage, or 500GB for an XLarge.

If you have concerns that you might need more storage than this, please reach out to our friendly team by using the Contact form in the footer of our website.

Please refer to our "Fair Use Policy" for more details.

We save your guests’ content in two places - on our web servers in the US and Australia, and a further cloud backup is stored in a world class data storage facility by Wasabi (USA). This gives you an extra layer of security. This is also designed to protect you against any accidental deletion of images or videos by you. That said, we recommend that once the event is over and collection window closes, you should download and store a backup of the files - while every effort is made to protect your content, ultimately you are responsible for storing this content.

 

Your photos and videos will be displayed in a beautiful gallery layout ready for you to view on desktop, tablet or mobile. It will appear just like any professional photo gallery making it a wonderful viewing experience. 

We provide the original, high resolution images so they are the best they can be for printing.

When you download your zipped GUESTPIX folder, it will include photos in folders ordered by guest name so you can clearly attribute (and thank!) your guests accordingly.

Guests can only delete photos and videos that they have uploaded. For instance, if they uploaded a photo of their dog accidentally, they can simply remove it. Beyond that, only the event host can edit the gallery as desired.

Pricing

We’ve made our pricing really simple. All tiers are based on your guest numbers or simply upgrade for the features you want. You'll find the guest numbers listed above the price in each package.

Currently we offer local currency charges in AUD, USD & GBP. Here's our Pricing Page to see your local currency.

You will have 24 months to set your event date from the time of purchase. 

If you're paying in your local currency i.e. USD, AUD, GBP, then you will not be charged an international transaction fee. If however, you're purchasing outside of these currencies or the currency you choose is not your local currency, there may be a small transaction fee applied by your bank (typically this is a few percent).

Before Event

There are plenty of ways you can get lots of content from your guests. Some ideas are:

  • Add your QR code to your event stationery such as invitations, menus, booklets, agendas and centre of table cards.
  • Add it to your welcome signage.
  • Ask your MC to introduce it in their speech and mention throughout the event.
  • Inform your event helpers to remind guests to upload.
  • Set up a challenge where guests have to upload their photos for a prize.
  • After the event, send out your URL link (with PIN) so late stragglers can add to the gallery.

During Event

There are two pathways to upload. Guests either scan your unique QR Code, or you can send them your custom URL link (with PIN).

From there, guests are taken to the "Guest Event Portal" where they can very easily upload images, guestbook messages (and videos if in your package) from their device with a few simple taps. Many of our customers are shocked at how easy it is - no app required!

Yes, but it's for you to decide. You can toggle your gallery between two modes - public and private. This means guests can either see everything uploaded by everyone in real time (public mode) or only see the content they've uploaded (private mode).

You can change this setting at any time. For instance, if you set it to private mode during your event, you can then change it to public mode after your event once you've screened the gallery and then send the gallery out to guests to enjoy.

After Event

No problem! Guests will have up to 6 weeks after the event to contribute their photos and content. After that time, your folder will stop receiving uploads.

Guests can add their media by either using the QR code or the unique URL link (with PIN) to upload content. You can send this to guests simply by email, sms or whichever clickable method you prefer.

TIP: Add the QR code and/or URL link to your invitations or take home cards. That way they should still have it the following days after the event.

Absolutely! You can do this at any time. Once you’ve received everyone’s photos and videos, you can curate and forward your final gallery to your guests so they can enjoy the event all over again.

TIP: Review your gallery first before sending it out! There could be some unwanted photos to delete first before you share it.

Absolutely! You have full control over your GUESTPIX gallery and can choose what to keep and what to cull. We appreciate there may be some photos or videos that aren’t necessarily keepsake worthy.

For a limited period of time, we maintain a backup of deleted content and we may be able to restore it for you. Please get in touch using our contact us form on our website and we'll do our best to help!

We are working on delivering this feature to our customers. We will update these FAQs and advise our email list when we have news to share.

If you have any other questions, please drop us a line using the contact form below. We're here to help!

Ready to use GUESTPIX at your event?

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