You can purchase your GUESTPIX™ gallery whenever it’s convenient for you! Your 12-month hosting period and upload window (3 months for Small & Medium galleries, 12 months for Large & XL packages) start from your event date – not your purchase date.

Buying in advance has its perks! You’ll have plenty of time to print materials with your unique QR code, making it easy for guests to upload photos. Plus, included in your gallery purchase, we provide 50+ editable Canva templates, including table cards and signage, so you can customize and print them locally, saving you time and money!

Albums provide a fantastic way to separate your photos and videos. Each album comes with its own QR code (and magic link), and has optional privacy settings. Each album appears to the guest as its own separated gallery and they will only see albums you give them access to. We find that most hosts use an album per sub-event, or event day, or they use them just to logically separate their photos (eg professional photographer photos added as a separate album). The packages with albums come with a 12 month upload window which comes in handy for events spread across a year.

Yes! All packages up to XL/Luxe can be upgraded via your host dashboard. We simply charge you the difference between your current package and the tier you’d like to upgrade to! If you need any help with this please contact [email protected]

Yes! You can purchase GUESTPIX™ as a gift. How thoughtful!

There’s 3 ways to go about gifting that are listed below:
1. You can use your email address and name when purchasing and setting up the gallery. When you’re ready, we can transfer the gallery over to the recipient, or add them as an additional admin to the account. We’ll just need the recipients name and email address to transfer it. This is a great option if it’s a surprise, as we do send some emails in the lead up to the event.

2. If it’s not a surprise, but you’d like the recipient to set it up, you can purchase using your details. Once the payment has gone through, do not proceed to set up the gallery. We will email you an on-boarding link, which you can forward to the recipient and they can go through and continue the set up.

3. Gift Cards – We do not currently offer gift cards but if you’re interested in this feature, please let us know. We’re always listening to customer feedback. 

Yes, we have customer care support 7 days a week with extended hours to cover multiple time zones. You can visit our Help Center for more information or to contact us.